Career Opportunities


Are you ready for an exciting career that helps change lives? Foot Levelers wants to meet you.

Real Benefits for You

We know benefits are important to you. They are important to us too. That’s why we take care of our employees. From company-paid insurance to an on-site gym, our benefits are some of the best around. The following list includes some of the many features of our total package—just a few of the great reasons to consider making Foot Levelers your next step.

  • Healthcare Plan: earn 100% company-paid medical insurance by refraining from using nicotine and participating in the on-site workout for a payout program.
  • 401(k) Savings Plan: save money for your future with our help.
  • Profit Sharing: save money for your future based on the profit of the company.
  • Incentive Bonuses: enjoy rewards such as productivity or attendance bonuses and free lunches to celebrate new records set.
  • On-Site Gym with a FREE Personal Trainer: work out with the trainer twice a week or use the gym at a time that works for you!
  • Flexible Schedules: work in a way that fits your lifestyle.
  • Employee Discounts: experience any of our products for less.
  • Holiday Gifts: receive an annual gift to help out during the holiday season.
  • Have Fun! Enjoy theme parties and company dress up days, such as our Halloween costume contest.

 

Current Available Job Listings

   


 

Tech Support Rep

Roanoke, VA
Reports to: Technical Support Manager
 

Summary: Responsible for providing effective trouble shooting and service for all customers by utilizing excellent, in-depth knowledge of company products and programs. Duties include troubleshooting client software, hardware, operating system, and network. Representatives also test software to ensure quality, order replacement parts, perform repairs, and perform remote software installations.

Essential Duties & Responsibilities:
  • Provide client support and technical issue resolution via E-mail, phone, chat, etc.
  • Logging work for every client within company provided software.
  • Train customers on company cloud-based software systems.
  • Setup/configure client software in accordance with support requests.
  • Obtain general understanding of system, networking and application operations related to company offered services.
  • Identify, correct and/or advise on operational issues in client computing systems
  • Perform remote sessions when required, including, but not limited to:
    • software installation
    • general PC debugging
    • data backup and restore
    • Customer training and education
    • Research customer status using company provided software tools.
    • Order necessary replacement parts with company provided software tools.
    • Perform data capture of current trends in field.
    • Other duties and responsibilities as assigned.
    • Test software to ensure quality.

Personal Requirements:
Before Hire
  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly respond to issues via email, telephone, and other electronic communications.
  • Self-motivated and detail-oriented.
  • Highly skilled and / or educated in the area of Information Technology including cloud-based databases, Windows 7/8.1/10, modern web browsers, physical hardware, and networking.           
  • Able to multi-task, prioritize and resolve multiple customer inquiries in parallel.
  • Strong problem solving skills.
  • Excellent client facing, written and verbal communication skills.
  • Able to maintain work well under pressure while maintaining professional demeanor. 
 
After Hire
  • Knowledge of all technical support department Standard Operating Procedures and Standard Work documents.
  • Knowledge of all areas of the company’s products, technical issues, and policies.
 
Education: 
  • High school diploma or GED is required.  
  • Post-secondary education is preferred in Information Technology or Technical Certifications.

Physical Requirements:

While performing the duties of this job, the employee is constantly required to sit, talk and hear.

  • The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 25 pounds while working in the office environment.

 

 


 

Sales & Service Rep

Roanoke, VA
 

Summary: Are you ready to be part of a growing company?  This position is responsible for providing exemplary service to all Foot Levelers customers by utilizing excellent communication skills and in-depth knowledge of company products. The ideal candidate enjoys working for a team, has sales/customer support experience, and is dedicated to helping doctors ensure their patients are getting the appropriate products for treatment. The ideal candidate is hungry to learn, self-motivated, and works well in a team environment. Foot Levelers is a merit-based company where hard work and great results are rewarded! There is plenty of room for growth.  

Essential Duties & Responsibilities:

  • Listen to doctor needs to make recommendations for products and services that might benefit the doctor’s current customers and practice.
  • Receive inbound customer calls and follow-up appropriately.
  • Place outbound sales calls.
  • Respond to customer inquiries regarding placement of orders, technical issues, billing and statement inquiries as outlined in departmental policies and procedures.
  • Enter new accounts and prospect information into the computer system.
  • Perform computerized customer database maintenance and input corrections with efficiency and accuracy. 
  • Respond to each customer and teammates in a courteous, friendly, and helpful manner.
  • Dress and conduct oneself in a professional manner at all times while in the office and while traveling as a representative of Foot Levelers.
  • Other duties and responsibilities as assigned.

Personal Requirements:

Before Hire

  • Advanced computer and keyboarding skills; Salesforce/Netsuite experience preferred. 
  • Excellent customer service skills (friendly, courteous, helpful, etc.)
  • Ability to communicate information clearly both orally and in writing
  • Pleasant phone voice, diction, tone, and telephone etiquette.  
  • High degree of self-motivation and self-discipline with a focus on achieving results. 
  • Ability to accomplish tasks, goals, and objectives with little direct supervision.
  • Ability to maintain a positive attitude in stressful situations.
  • Excellent problem-solving skills.  (Interpret and apply basic guidelines, analyze alternatives, and implement solutions)
  • Demonstrates a passion for helping customers
  • Previous customer service/sales experience preferred
  • Healthcare background, preferred.

After Hire

  • Knowledge of all customer service department Standard Operating Procedures.
  • Knowledge of all areas of Foot Levelers’ goals, products, technical issues, and policies.

Education:

  • High school diploma or GED is required.  
  • Post-secondary education is preferred.

Physical Requirements:

  • While performing the duties of this job, the employee is constantly required to sit, talk and listen.
  • The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 20 pounds while working in the office environment.

 

APPLY NOW!

 

 


 

Production

Foot Levelers is looking for multiple candidates to work full time in the production area.

Position responsibilities may include: assembling product, verifying information, processing orders in a timely fashion, and/ or operating a grinding machine. Position is also responsible for ensuring quality, housekeeping, and accurate inventory for area.

Qualified candidates will have a high school degree or equivalent, attention to detail, and good hand-eye coordination. Ability to stand for long periods of time and ability to lift up to 20 lbs. on occasion.

If you are able to work between 6 AM and 4 PM, have a strong work ethic and are looking for a great company with which to be associated, APPLY NOW!

APPLY NOW!



 

Note: In order to promote a healthy work environment and to reduce company and employee healthcare insurance costs for the benefit of all concerned, Foot Levelers will not hire anyone who is currently using nicotine products or who has done so in the 90 days prior to applying for employment. In order to promote a safe and healthy work environment, Foot Levelers will not hire anyone who is currently using any form of illegal drug. Pre-employment drug and nicotine screening is a condition of the offer of employment. In accordance with the Americans with Disabilities Act (ADA) and the ADA Amendments Act (ADAAA), the Company will not discriminate in hiring against an applicant with a disability if they are otherwise qualified to do the essential functions of the job applied for with or without accommodations, nor will we terminate any employee due to a disability as long as the individual can perform the essential functions of the job either with or without reasonable accommodations.

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