Career Opportunities

 

Are you ready for an exciting career that helps change lives? Foot Levelers wants to meet you.

Real Benefits for You

We know benefits are important to you. They are important to us too. That’s why we take care of our employees. From company-paid insurance to an on-site gym, our benefits are some of the best around. The following list includes some of the many features of our total package—just a few of the great reasons to consider making Foot Levelers your next step.

  • Healthcare Plan: earn 100% company-paid medical insurance by refraining from using nicotine and participating in the on-site workout for a payout program.
  • 401(k) Savings Plan: save money for your future with our help.
  • Profit Sharing: save money for your future based on the profit of the company.
  • Incentive Bonuses: enjoy rewards such as productivity or attendance bonuses and free lunches to celebrate new records set.
  • On-Site Gym with a FREE Personal Trainer: work out with the trainer twice a week or use the gym at a time that works for you! (Currently not open due to COVID19)
  • Employee Discounts: experience any of our products for less.
  • Holiday Gifts: receive an annual gift to help out during the holiday season.
  • Have Fun! Enjoy theme parties and company dress up days, such as our Halloween costume contest.

 

Current Available Job Listings

   

 

 

 

Territory Account Manager 

FOOT LEVELERS IS HIRING TWO (2) TERRITORY ACCOUNT MANAGERS.

TERRITORIES INCLUDE: FLORIDA AND TEXAS

Position Summary:

The Foot Levelers Territory Account Manager will lead sales activities in the assigned sales territory. Performance objectives will include achieving sales plan, assessing new potential accounts within assigned sales territory and attending events within that territory.

Primary Responsibilities:

  • A solid understanding of Foot Levelers products and technology will be required to obtain growth in the assigned territory.
  • Drives orthotics growth to achieve sales plan through prompt account activation and efficient customer throughput.
  • Achieves and exceeds assigned sales quota.
  • Accountable for all customer related initiatives.
  • Ensures customers are utilizing Foot Levelers technology as part of their patient protocol.
  • Facilitates customer technology education and development process.
  • Works closely with marketing and sales operations teams to refine and enhance both organic and direct-to-customer outreach programs
  • Works closely with Customer Service, Marketing and other Sales Account Managers to ensure customer satisfaction and high levels of field sales.

Education and Experience Requirements:

  • Bachelor’s degree
  • Minimum 5 years sales experience
  • Strong computer skills with MS office including PowerPoint and Excel

Preferred Qualifications:

  • Minimum of 2 years’ experience in the health care industry
  • Experience in market chiropractic and physical therapy development medical industry
  • Product launch and account experience
  • Utilizing a CRM System to track activity and reporting
  • Ability to manage simultaneous priorities, changing deadlines

 

 

  


 

Sales & Service (Customer Service) Manager

Roanoke, VA
 

Summary: Responsible for providing quality and efficient sales and customer service to Foot Levelers’ customers by utilizing excellent, in-depth knowledge of company products and programs and for the daily management of the sales/customer service team to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Responsibilities also include the development, analysis and implementation of staffing, training, and reward/recognition programs.

Essential Duties & Responsibilities:

  • Partner with the management team to align the Sales/Customer Service Department policies and systems with Foot Levelers’ business objectives.
  • Develop and implement Standard Operating Procedures pertinent to the effective and efficient operation of the Sales/Customer Service Department.
  • Work with the SVP and Director of Sales to develop and maintain monthly sales reporting.
  • Monitor programs and procedures to ensure on-time delivery and customer satisfaction.
  • Establish performance standards to meet sales and service goals for the company.
  • Coach the Sales/Customer Service team to ensure team members are motivated to consistently perform at their highest level.
  • Provide daily direction and communication to employees to ensure that calls are answered in a timely, efficient and knowledgeable manner.
  • Suggest methods to improve area operations, efficiency, sales and service to FLI customers.
  • Manage the department employees through coaching, counseling, coordinating training, responding to any issues that arise, effective communication, and reward and recognition programs.
  • Provide feedback to the company regarding sales, services, products, and customer concerns.
  • Seeks new information to stay current with sales/customer service and management procedures, practices, and trends.
  • Respond to customer inquiries and problem solving in a professional and effective fashion.
  • Other duties and responsibilities as assigned.

Requirements:

  • 6-10 years of Call Center Management experience
  • Proficient in MS Office. Strong ERP experience required. Netsuite experience preferred.
  • Strong oral and written communication skills
  • Excellent problem-solving skills. (Interpret and apply guidelines, analyze alternatives, and implement solutions)
  • High energy and the ability to energize and motivate others
  • Demonstrates a passion for customers, chiropractic care and FLI products.

After Hire

  • Knowledge of Sales/Customer Service Department’s Standard Operating Procedures.
  • Knowledge of FLI products, culture, and personnel policies and procedures.
  • Knowledge of FLI phone reporting system.

Education:

  • Bachelor’s Degree required (degrees in Marketing, Business or Communications preferred).
  • Master’s degree preferred.

Physical Requirements:

  • While performing the duties of this job, the employee is constantly required to sit, talk and hear.
  • The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 20 pounds while working in the office environment. While on seminar travel, the employee must occasionally lift and/or move up to 75 pounds.

Job Type: Full-time

Experience:

  • Call Center Management: 6 years (Required)

Education:

  • Bachelor's (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

Schedule:

  • Monday to Friday

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No 

 

 

  


 

Sales & Service (Customer Service) Rep

Roanoke, VA
 

Location: Preference to work on-site; currently work remote.

Position Summary: Foot Levelers, Inc. is currently seeking a Sales and Service Representative to join our growing team. This position is responsible for providing effective service for all Foot Levelers’ customers by utilizing excellent, in-depth knowledge of company products and use of one call resolution.

Essential Duties & Responsibilities:

  • Provide a high level of customer service.
  • Accurately document request of customers in CRM.
  • Handle all inbound customer calls using one call resolution.
  • Meet expectations for call percentages for phone time and number of calls.
  • Listen to doctor needs to make recommendations for products and services that might benefit the doctor’s current customers and practice.
  • Upsell of additional Foot Levelers’ products.
  • Respond to customer inquiries regarding placement of orders, technical issues, billing and statement inquiries, and complaints as outlined in departmental policies and procedures.
  • Process product returns as outlined in departmental policies and procedures.
  • Perform computerized customer database maintenance and input corrections with efficiency and accuracy, to include entering new accounts and prospect information.
  • Respond to each customer and teammates in a courteous, friendly, and helpful manner.
  • Other duties and responsibilities as assigned.

Education and Experience Requirements:

  • High school diploma or equivalent is required; post-secondary education is preferred.
  • Minimum of 2-3 years’ experience in a customer service role.
  • 1-3 years sales’ experience, preferred

Preferred Qualifications:

  • Advanced computer and keyboarding skills
  • Excellent customer service skills and ability to communicate information clearly both orally and in writing (friendly, courteous, helpful, etc.)
  • High degree of self-motivation and self-discipline with a focus on achieving results.
  • Ability to accomplish tasks, goals, and objectives with little direct supervision.
  • Ability to maintain a positive attitude in stressful situations.
  • Excellent problem-solving skills. (Interpret and apply basic guidelines, analyze alternatives, and implement solutions)
  • Demonstrates a passion for customers, chiropractic care, and FLI products.
  • Healthcare background, preferred.

Physical Requirements:

  • While performing the duties of this job, the employee is constantly required to sit, talk and hear.
  • The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 20 pounds while working in the office environment.

 

APPLY NOW!

 

 

 


 

Production

Foot Levelers is looking for multiple candidates to work full time in the production area.

Position responsibilities may include: assembling product, verifying information, processing orders in a timely fashion, and/ or operating a grinding machine. Position is also responsible for ensuring quality, housekeeping, and accurate inventory for area.

Qualified candidates will have a high school degree or equivalent, attention to detail, and good hand-eye coordination. Ability to stand for long periods of time and ability to lift up to 20 lbs. on occasion.

If you are able to work between 6 AM and 4 PM, have a strong work ethic and are looking for a great company with which to be associated, APPLY NOW!

APPLY NOW!



 

Note: In order to promote a healthy work environment and to reduce company and employee healthcare insurance costs for the benefit of all concerned, Foot Levelers will not hire anyone who is currently using nicotine products or who has done so in the 90 days prior to applying for employment. In order to promote a safe and healthy work environment, Foot Levelers will not hire anyone who is currently using any form of illegal drug. Pre-employment drug and nicotine screening is a condition of the offer of employment. In accordance with the Americans with Disabilities Act (ADA) and the ADA Amendments Act (ADAAA), the Company will not discriminate in hiring against an applicant with a disability if they are otherwise qualified to do the essential functions of the job applied for with or without accommodations, nor will we terminate any employee due to a disability as long as the individual can perform the essential functions of the job either with or without reasonable accommodations.

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