Career Opportunities

 

Are you ready for an exciting career that helps change lives? Foot Levelers wants to meet you.

Real Benefits for You

We know benefits are important to you. They are important to us too. That’s why we take care of our employees. From company-paid insurance to an on-site gym, our benefits are some of the best around. The following list includes some of the many features of our total package—just a few of the great reasons to consider making Foot Levelers your next step.

  • Healthcare Plan: earn 100% company-paid medical insurance by refraining from using nicotine and participating in the on-site workout for a payout program.
  • 401(k) Savings Plan: save money for your future with our help.
  • Profit Sharing: save money for your future based on the profit of the company.
  • Incentive Bonuses: enjoy rewards such as productivity or attendance bonuses and free lunches to celebrate new records set.
  • On-Site Gym with a FREE Personal Trainer: work out with the trainer twice a week or use the gym at a time that works for you!
  • Flexible Schedules: work in a way that fits your lifestyle.
  • Employee Discounts: experience any of our products for less.
  • Holiday Gifts: receive an annual gift to help out during the holiday season.
  • Have Fun! Enjoy theme parties and company dress up days, such as our Halloween costume contest.

 

Current Available Job Listings

   

 


 

Sales & Service (Customer Service) Manager

Roanoke, VA
 

Summary: Responsible for providing quality and efficient sales and customer service to Foot Levelers’ customers by utilizing excellent, in-depth knowledge of company products and programs and for the daily management of the sales/customer service team to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Responsibilities also include the development, analysis and implementation of staffing, training, and reward/recognition programs.

Essential Duties & Responsibilities:

  • Partner with the management team to align the Sales/Customer Service Department policies and systems with Foot Levelers’ business objectives.
  • Develop and implement Standard Operating Procedures pertinent to the effective and efficient operation of the Sales/Customer Service Department.
  • Work with the SVP and Director of Sales to develop and maintain monthly sales reporting.
  • Monitor programs and procedures to ensure on-time delivery and customer satisfaction.
  • Establish performance standards to meet sales and service goals for the company.
  • Coach the Sales/Customer Service team to ensure team members are motivated to consistently perform at their highest level.
  • Provide daily direction and communication to employees to ensure that calls are answered in a timely, efficient and knowledgeable manner.
  • Suggest methods to improve area operations, efficiency, sales and service to FLI customers.
  • Manage the department employees through coaching, counseling, coordinating training, responding to any issues that arise, effective communication, and reward and recognition programs.
  • Provide feedback to the company regarding sales, services, products, and customer concerns.
  • Seeks new information to stay current with sales/customer service and management procedures, practices, and trends.
  • Respond to customer inquiries and problem solving in a professional and effective fashion.
  • Other duties and responsibilities as assigned.

Requirements:

  • 6-10 years of Call Center Management experience
  • Proficient in MS Office. Strong ERP experience required. Netsuite experience preferred.
  • Strong oral and written communication skills
  • Excellent problem-solving skills. (Interpret and apply guidelines, analyze alternatives, and implement solutions)
  • High energy and the ability to energize and motivate others
  • Demonstrates a passion for customers, chiropractic care and FLI products.

After Hire

  • Knowledge of Sales/Customer Service Department’s Standard Operating Procedures.
  • Knowledge of FLI products, culture, and personnel policies and procedures.
  • Knowledge of FLI phone reporting system.

Education:

  • Bachelor’s Degree required (degrees in Marketing, Business or Communications preferred).
  • Master’s degree preferred.

Physical Requirements:

  • While performing the duties of this job, the employee is constantly required to sit, talk and hear.
  • The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 20 pounds while working in the office environment. While on seminar travel, the employee must occasionally lift and/or move up to 75 pounds.

Job Type: Full-time

Experience:

  • Call Center Management: 6 years (Required)

Education:

  • Bachelor's (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

Schedule:

  • Monday to Friday

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No 

 

 

 


 

Social Media Specialist

Roanoke, VA
 

Social Media Specialist Duties and Responsibilities

  • Build and execute social media strategy through research, benchmarking, messaging, and audience identification
  • Write, develop, and strategize online content production and scheduling
  • Assist with crisis management, bad reviews, and negative news communications
  • Generate, edit, publish, and share content daily (original text, images, video, and HTML)
  • Build meaningful connections and encourage community members through dialog and messaging
  • Create and maintain company social media pages and profiles
  • Moderate user-generated content and messages appropriately, based on company and community policies
  • Create and implement social media marketing plan and editorial calendar
  • Track and analyze analytics report to gain insight on traffic, demographics, and effectiveness; utilize this information to positively affect future outcomes
  • Collaborate with other departments to manage company reputation, coordinate promotions, and increase reach

Social Media Specialist Requirements and Qualifications

  • Bachelor’s degree in marketing, communication, or related field
  • 2+ years’ experience in digital marketing and social media
  • Strong familiarity with the business applications of social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.)
  • Knowledge of project management and web design best practices
  • Understanding of social media metrics; able to interpret the results and take action to increase effectiveness of social media campaigns
  • Strong written and verbal communication skills

Job Type: Full-time

Experience:

  • Digital Marketing: 2 years (Required)

Education:

  • Bachelor's (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

Schedule:

  • Monday to Friday

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • Temporarily due to COVID-19 

 

 

 


 

Technical Support Manager

Roanoke, VA
 

Summary: Responsible for providing quality and efficient customer service to Foot Levelers’ customers. Additionally, responsible for assisting Business Process Analyst with development, analyses and implementation of staffing, training, motivation, and reward/recognition programs


Essential Duties & Responsibilities:

  • Provide technical support to customers for our 3D foot scanners and Gait analysis mats.
  • Perform remote software installations and provide customer support for various customer applications and systems.
  • Perform local installation of customer software.
  • Provide support for special installations of customer software.
  • Serve as part of the quality assurance tester for customer facing software releases to identify and report bugs.
  • Provide coaching, counseling and training to all Customer Service Representatives to ensure accurate and consistent handling of customer inquiries and complaints.
  • Take lead on escalated technical related service calls.
  • Research customer status using NetSuite.
  • Order necessary replacement parts for system hardware using NetSuite.
  • Perform end of the day processing.
  • Provide feedback to appropriate management personnel regarding performance standards.
  • Other duties and responsibilities as assigned.


Personal Requirements:


Before Hire

  • Knowledge of hardware and software installation, testing, and operation.
  • Knowledge of various software products and communication utilities, including the capability and capacity of each.
  • Knowledge of the principles of data communications and telecommunications.
  • Knowledge of micro/mini/mainframe computer operating systems.
  • Working knowledge of NetSuite, Microsoft Excel and Outlook.
  • Ability to work in a fast-paced environment.
  • Knowledge of local area network concepts and fundamentals.
  • Ability to organize and manage multiple priorities.
  • Ability to adapt to changing work needs and demands.
  • Excellent communication skills, both oral and written.
  • Display a strong aptitude and desire to continue growth commensurate with the needs of the company.
  • Commitment to tact, diplomacy and teamwork philosophy.
  • High degree of self-motivation and self-discipline with a focus on achieving results.
  • Ability to accomplish tasks, goals, and objectives with little direct supervision.
  • Commitment to providing excellent customer service.
  • Ability to maintain a positive attitude in stressful situations.
  • Excellent problem-solving skills. (Interpret and apply basic guidelines, analyze alternatives, and implement solutions)
  • Demonstrates a passion for customers, chiropractic care, and FLI products.
  • One to three years previous work experience in a similar position, required.


After Hire

  • Knowledge of MIS Department Standard Operating Procedures.
  • Knowledge of company culture and personnel policies and procedures.
  • Knowledge of FLI products, specifically the Associate Scanner and its software.


Education:

  • High School diploma or GED, required
  • Associate’s degree in Computer Science/Information Technology, preferred.


Physical Requirements:

  • While performing the duties of this job, the employee is frequently required to talk and hear.
  • The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools or controls; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 50 pounds.

 

 

 


 

Sales & Service (Customer Service) Rep

Roanoke, VA
 

Summary: Are you ready to be part of a growing company?  This position is responsible for providing exemplary service to all Foot Levelers customers by utilizing excellent communication skills and in-depth knowledge of company products. The ideal candidate enjoys working for a team, has sales/customer support experience, and is dedicated to helping doctors ensure their patients are getting the appropriate products for treatment. The ideal candidate is hungry to learn, self-motivated, and works well in a team environment. Foot Levelers is a merit-based company where hard work and great results are rewarded! There is plenty of room for growth.  

Essential Duties & Responsibilities:

  • Listen to doctor needs to make recommendations for products and services that might benefit the doctor’s current customers and practice.
  • Receive inbound customer calls and follow-up appropriately.
  • Place outbound sales calls.
  • Respond to customer inquiries regarding placement of orders, technical issues, billing and statement inquiries as outlined in departmental policies and procedures.
  • Enter new accounts and prospect information into the computer system.
  • Perform computerized customer database maintenance and input corrections with efficiency and accuracy. 
  • Respond to each customer and teammates in a courteous, friendly, and helpful manner.
  • Dress and conduct oneself in a professional manner at all times while in the office and while traveling as a representative of Foot Levelers.
  • Other duties and responsibilities as assigned.

Personal Requirements:

Before Hire

  • Advanced computer and keyboarding skills; Salesforce/Netsuite experience preferred. 
  • Excellent customer service skills (friendly, courteous, helpful, etc.)
  • Ability to communicate information clearly both orally and in writing
  • Pleasant phone voice, diction, tone, and telephone etiquette.  
  • High degree of self-motivation and self-discipline with a focus on achieving results. 
  • Ability to accomplish tasks, goals, and objectives with little direct supervision.
  • Ability to maintain a positive attitude in stressful situations.
  • Excellent problem-solving skills.  (Interpret and apply basic guidelines, analyze alternatives, and implement solutions)
  • Demonstrates a passion for helping customers
  • Previous customer service/sales experience preferred
  • Healthcare background, preferred.

After Hire

  • Knowledge of all customer service department Standard Operating Procedures.
  • Knowledge of all areas of Foot Levelers’ goals, products, technical issues, and policies.

Education:

  • High school diploma or GED is required.  
  • Post-secondary education is preferred.

Physical Requirements:

  • While performing the duties of this job, the employee is constantly required to sit, talk and listen.
  • The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 20 pounds while working in the office environment.

 

APPLY NOW!

 

 

 


 

Technical Support Rep

Roanoke, VA
 

Summary: Responsible for providing effective trouble shooting and service for all customers by utilizing excellent, in-depth knowledge of company products and programs. Duties include troubleshooting client software, hardware, operating system, and network. Representatives also test software to ensure quality, order replacement parts, perform repairs, and perform remote software installations.

 
Essential Duties & Responsibilities:
 
  • Provide client support and technical issue resolution via E-mail, phone, chat, etc.
  • Logging work for every client within company provided software.
  • Train customers on company cloud-based software systems.
  • Setup/configure client software in accordance with support requests.
  • Obtain general understanding of system, networking and application operations related to company offered services.
  • Identify, correct and/or advise on operational issues in client computing systems
  • Perform remote sessions when required, including, but not limited to:
    • software installation
    • general PC debugging
    • data backup and restore
    • Customer training and education
  • Research customer status using company provided software tools.
  • Order necessary replacement parts with company provided software tools.
  • Perform data capture of current trends in field.
  • Other duties and responsibilities as assigned.
  • Test software to ensure quality.

Personal Requirements:
Before Hire

 

  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly respond to issues via email, telephone, and other electronic communications.
  • Self-motivated and detail-oriented.
  • Highly skilled and / or educated in the area of Information Technology including cloud-based databases, Windows 7/8.1/10, modern web browsers, physical hardware, and networking.           
  • Able to multi-task, prioritize and resolve multiple customer inquiries in parallel.
  • Strong problem solving skills.
  • Excellent client facing, written and verbal communication skills.
  • Able to maintain work well under pressure while maintaining professional demeanor.
 
After Hire
  • Knowledge of all technical support department Standard Operating Procedures and Standard Work documents.
  • Knowledge of all areas of the company’s products, technical issues, and policies.
 
Education:
  • High school diploma or GED is required.  
  • Post-secondary education is preferred in Information Technology or Technical Certifications.

Physical Requirements:

While performing the duties of this job, the employee is constantly required to sit, talk and hear.

  • The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 25 pounds while working in the office environment.

 


 

Production

Foot Levelers is looking for multiple candidates to work full time in the production area.

Position responsibilities may include: assembling product, verifying information, processing orders in a timely fashion, and/ or operating a grinding machine. Position is also responsible for ensuring quality, housekeeping, and accurate inventory for area.

Qualified candidates will have a high school degree or equivalent, attention to detail, and good hand-eye coordination. Ability to stand for long periods of time and ability to lift up to 20 lbs. on occasion.

If you are able to work between 6 AM and 4 PM, have a strong work ethic and are looking for a great company with which to be associated, APPLY NOW!

APPLY NOW!



 

Note: In order to promote a healthy work environment and to reduce company and employee healthcare insurance costs for the benefit of all concerned, Foot Levelers will not hire anyone who is currently using nicotine products or who has done so in the 90 days prior to applying for employment. In order to promote a safe and healthy work environment, Foot Levelers will not hire anyone who is currently using any form of illegal drug. Pre-employment drug and nicotine screening is a condition of the offer of employment. In accordance with the Americans with Disabilities Act (ADA) and the ADA Amendments Act (ADAAA), the Company will not discriminate in hiring against an applicant with a disability if they are otherwise qualified to do the essential functions of the job applied for with or without accommodations, nor will we terminate any employee due to a disability as long as the individual can perform the essential functions of the job either with or without reasonable accommodations.

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