How to Utilize it for Optimal Practice Success
The Foot Levelers Generation 3 Kiosk was released in October 2020. Although there have been various software updates to bring it to its current operational state, the guiding principle has been the same. This three-dimensional, digital, laser scanning device gives the healthcare provider incredibly accurate clinical data about their unique foot function through the Report of Findings (ROF). It’s also an outstanding educational tool for engaging patients and helping them understand the foot-spine connection.
Once the patient steps onto the two rectangles on the scanner base, the software will guide the patient the rest of the way. Each screen leads seamlessly to the next, telling the patient the unique story of their feet. The final screens even help the patient understand which custom flexible orthotics to choose.
Coming mid-March –
NEW option for a more detailed Report of Findings
If you want to upgrade your scanning technology or purchase your first Kiosk, contact the Foot Levelers customer service team at 800.553.4860 and we can get you started.
Foot Levelers listened to feedback provided by doctors about enhancements they’d like to see to the Kiosk. As a result, a NEW detailed Report of Findings will be available soon. It will be an additional option rather than a replacement to the existing Report of Findings. Here’s a preview:
reviewing the new option step-by-step
When you are finished scanning the patient on your Kiosk, you will have the option to choose the Detailed Report of Findings. It will give you more comprehensive information and new tools for making the results more specific to your patient:
|More information about the patient’s arch loss and asymmetry, including how their level of dysfunction could affect the body. When speaking with a patient about their results, the doctor will have a comprehensive report with included verbiage to help educate the patient and encourage them to use Foot Levelers custom orthotics.|
|The additional findings area adds clinical weight to the report, helping to establish medical necessity for insurance purposes. This area includes information about pronation, arch loss, the gait cycle, the effects of asymmetry on the Kinetic Chain, and a new section listing symptoms and conditions. There is also a new clinical notes area for providers to add their findings.|
|5 Red Flags – the doctor can select evidence of the 5 Red Flags of Pronation.|
|Arch loss selection – the provider can select which arches have collapsed based on the scan and their own physical examination.|
|Patient and doctor input on symptoms and conditions – the patient will be able to select pain points during the scan process. The provider can select these pain areas and access a list of common symptoms and conditions related to the region(s) of the body. The provider can also select additional areas even if the patient did not, so that the list can be comprehensive.|
We think you will find these additional resources useful for enhancing patient conversations and better helping them see the need for custom orthotics.
Wanting to get more from your Kiosk or thinking of adding technology?
As a member of the healthcare profession who understands the importance of the feet and the arches, I have completed 26 years of teaching continuing education classes to healthcare providers around the world. I carry the message of how and why the feet are so important. We can use our knowledge about the three arches of the feet to give our patients a higher level of care and communication. By doing this we are their strategic partners in ongoing health.
Scanning technology helps you educate your patient not only on how important healthy foot function is, but what they can do to help themselves for the rest of their lives. So many people struggle to find words to make powerful impressions on their patients. We want to inspire them to act and do something that we know in our hearts will truly help them. The Kiosk will help you bring that message to everyone.
Whether you are a small practice or a large practice, your message does not change. You are going to teach everyone about their feet and how they affect the rest of their body. Through doing this, it will become apparent how the feet have a considerable or contributory role in their biomechanical stress and the pain they are feeling.
Using the ROF For effective patient communication – why it matters
You may have noticed in your own practice that when you are consistent in your approach with each patient, you get consistent results. We have seen how well the Foot Levelers custom orthotics work in our own feet, our family’s feet, our staff members’ feet and those of other patients we care for. So making sure the education and message reaches every patient is key to helping them understand how foot stabilization will enhance their quality of life.
Using the ROF on the screens of the Kiosk gives you that consistency with every patient. Each of the ROF screens tells the story of the patient in a way where all of the visual reminders and retrieval cues are there. You can talk about as much or as little of the information as you want. You tailor the ROF delivery the way you want to as a doctor and a teacher to your patients.
By using the Kiosk’s ROF to educate patients about the three arches of the foot and their own degree of dysfunction, the information is right in front of the patient so the major salient points will always be covered. Thus you will never miss any talking points and provide a consistent message, with very slight patient variations, every time you give your ROF. Ultimately, this saves time for the doctor and the staff because the screens provide the information in a concise format that the patients understand fairly quickly.
This also comes into play in clinics where the office staff are trained to deliver the scanner ROF to the patient. The staff member can easily move through the screens and cover the ROF and answer questions while doing so. Many of you have found that your office staff have a lot of face time with patients so that lends to a more robust and interactive conversation.
ROF success tips, conversation starters and practice protocols
- Make the Kiosk foot scan part of your new patient protocol. This is the easiest way to integrate the technology into practice. It is also a great conversation starter. Once the patients understand you will be examining their feet and make the foot-spine connection, they often volunteer information about their back knees, and pain points in other areas of their body that they might never have thought to tell you about in the first place.
The scan can be done when the patient first arrives and is filling out the new patient forms or at the end once you have adjusted the patient.
Many offices have the staff scan the patient so it frees up the doctor’s time. I like to scan the patient myself after their exam and treatment because I like their joints to be aligned before they step on my scanner. Honestly, it’s your preference as to when you want to scan them.
- Whether you, the doctor, or your staff goes over the ROF, follow the screens and let the software lead the way. We discussed these screens above and it is apparent how the presentation cuts down on all of the memorization and allows all of your patients to learn the information that is pertinent to their understanding of how their feet affect the rest of their body.
- Let the staff be the last point of contact as the patient leaves the office. Train them so they can ask the patient if they have any questions about the foot scan. Let them talk to the patients about the custom orthotic cost, styles, options, benefits of multiple pairs, Winning Combinations, warranty and break-in.
- I explain the difference between custom flexible orthotics and rigid orthotics, telling my patients that rigid orthotics usually cost much more; have only one arch and magnify shock 5-7x to the body (instead of absorbing it). The Foot Levelers custom orthotics are the only ones that support all three of the foot’s arches for total body health and are more comfortable to wear and break in. These are powerful words to leave a patient with as they decide to purchase them.
Placement of the Kiosk for maximum scanning success
The highest traffic zone in your office should be where your Kiosk is placed. The more people that pass by it, the more you will have people standing on it to get scanned. You will even get people passing by who are not scheduled to see you hop on the scanner because they are curious. It’s cutting-edge technology and people are always curious about technology.
If your office is small or you’re worried about not having the space, I encourage you to figure out how to make it happen. I have had Foot Levelers Kiosks in various rooms of my office throughout the years. Having a Kiosk placed in the front office has positively affected my patient utilization and orders. If you don’t believe me, just try placing it in the high-traffic zone of your office for a month and see how well it does for you.
Depending on the size of your clinic, your patient volume or the ease of how things run, having another Kiosk in the back office or in the 2nd highest traffic area of your clinic could be very helpful. Many offices have more than one Kiosk to maximize their time and efficiency for scanning their patients.
The idea is to give every patient the opportunity to get their feet scanned and learn about the importance of foot stabilization for better health and optimal results from their chiropractic care.
You will love the expanded opportunities the new Kiosk option provides for better patient communication and practice success. Watch for more information to come!
Dr. Kevin M. Wong, DC is a graduate of the University of California, Davis, and a 1996 Summa Cum Laude graduate of Palmer College of Chiropractic West. He has been in practice for over 25 years and is the owner of Orinda Chiropractic & Laser Center in Orinda, CA.
As a member of Foot Levelers Speakers Bureau since 2004, Dr. Wong travels the country speaking on extremity and spinal adjusting. See upcoming events with Dr. Wong and other Foot Levelers speakers at footlevelers.com/seminars. Check out his monthly blogs with proven practice tips to help you achieve optimal patient outcomes.