Happy 29th, Mary!

Mary celebrates her 29th today!

Twenty-nine years ago today Mary Patsel joined the Foot Levelers team. Today she is our Trainer/Team Leader in Customer Service and, other than our CEO, is Foot Levelers’ longest serving employee.

Mary is incredibly knowledgeable about company history and the ins and outs of our products. When newbies have a question (or heck, non-newbies too), nine times out of 10 Mary has the answer.

Please join us in congratulating Mary and get to know her here! 

Q: What’s your role at Foot Levelers? Over the years, what other positions have you held?

“I’m the Trainer/Team Leader now, but I started as a Customer Service Representative. Over the years I’ve been the Customer Service Supervisor, Outbound Team Leader; I’ve also worked in Accounting, Credit, and Customer Relations.”

Kent Greenawalt and Mary Patsel today on Mary’s 29th anniversary!

Q: What’s it like to look back on 29 years with Foot Levelers?

“It seems like only yesterday first I walked into Customer Service and heard the phones ringing. I love teaching and watching new people learn the products and get excited about coming to work. What do I love about my job? The fact that we’re helping people from all over the world achieve a better quality of life. Also, the people who work here—without a doubt, the best anywhere. I feel so blessed to be part of this company and to continue to teach the legacy of Dr. Monte Greenawalt. I try to think positive and find the best in everyone. We’re all here together. We are a team!”

Q: What is your favorite “Foot Levelers moment”?

“So many wonderful moments. One of the best is when I celebrated 25 years and was given my beautiful Cartier watch compliments of Foot Levelers!”

Mary with Doris (left). Doris is Foot Levelers’ second longest serving employee, after Mary–but not by much! Doris celebrates her own 29th anniversary with us in June.

Q: When you think back on all the doctors and patients you’ve helped over the years, is particular experience that stands out?

Mary on the right at the groundbreaking of Foot Levelers’ new wing in 2002.

“I’ve seen and heard so many cases that had great endings that it’s hard to pick one, but I remember a little boy only 8 years old who loved to play basketball but could never play the whole game because his arches were so flat that his knees would start to hurt. He would have to stop playing before half of the game was over.  This really made him sad and depressed, so his parents took him to see a Chiropractor, he started to get regular adjustments, and was soon he was scanned for orthotics.  Within weeks his knees stopped hurting and he was able to play the whole game.     This little boy sent me a letter thanking us for making his orthotics and telling us how much better he feels and that we have changed his life forever!  I was in tears!”

Thanks, Mary, for 29 wonderful years of service!

Mary on St. Patty’s Day in 2010 (we couldn’t resist!)