Foot Levelers Blog

World’s leading provider of custom-made functional orthotics.

Tag: human resources

Happy Anniversary, Yo!

Sales & Service Manager.10365495_10203175676706001_3483060283206052200_o

Foot Levelers Veteran, Company Historian.

Problem Solver, Motivation Expert, Ms. Congeniality, Mentor, and not least of all, Leader.

She of the awesome nickname.

Many of our doctors have either met or talked to Yolanda, aka “Yo,” over the years. Last week, she celebrated 25 years working for Foot Levelers–a quarter of a century! Yolanda is known for always going the extra mile and being an expert in all things Foot Levelers. She’s one of our longest serving employees, and also one of the nicest folks you’ll ever meet!

Happy 25th, Yo! Thanks for all of your hard work and dedication over the years!

We invite you to get to know one of our favorite ladies in the interview below.

FL: How did your career at Foot Levelers start?

Y: I can’t believe it’s been 25 years already–time flies when you’re having fun and look forward to coming to work every day!

I was hired to work in the Laboratory, opening, keying, and sorting orders. I moved to Customer Service, then I started traveling to represent Foot Levelers at Chiropractic seminars in my second year. Later I moved into the seminar department full-time.  I was promoted to Seminar Manager and held that role for over 15 years.

FL: Now you’re over Sales & Service. Can you explain your role?

Y: I consider our Sales & Service Representatives my customers, so first and foremost I make sure they have all the tools they need to take care of our customers.  If you read my job description though, it would probably say that I am responsible for continual (education) training, coaching reps on individual improvement, tracking attendance and calls to continually achieve high performance.  All of that IS true and helps them become better at their jobs, which in turn helps them take better care of our customers!


Yo’s Team! L-R (front row): Abby, Mary, Ginny, Samantha, Tammy, Stephanie, Paige, Trixie, Melissa, Roger, Cassandra, Lindsey, and Josh (aka Barto). Second row: Cecil, Yolanda, Connie, Kylee, Matt, Will, Wayne, Jacob, and Christine.

FL: What’s your most memorable moment at Foot Levelers?

Y: I would have to say meeting Dr. Monte and spending time with him explaining to me why we do what we do, and how our products help patients.  His passion for helping others was infectious and having one conversation with him in person could fuel you for a very long time.  He was one of those people that, if I could choose anyone [deceased] outside of my family to have one last conversation with, he’d be on my list!

FL: What is your favorite thing about working here?

Y: There are so many things that I love about working here.  I love that we play such a big role in patient care for our doctors.  It’s so exciting to hear a success story from a doctor who’s had one of those patients that has literally tried everything else first and finally found relief with our product.  When I traveled for seminars, I enjoyed getting to meet the customers in person.  I also love that we have “family meetings” instead of company meetings; our CEO/President knows everyone by name–he’s not up on a pedestal out of reach!

FL: How about your family outside of work?

Y: Ginna and I will be celebrating our 35th anniversary in April; we got married as soon as we could, so that’s only been 2 1/2 yrs.  We were honored that both Kent and Dawn came to our wedding reception!  I had worked here for 6 years and Ginna was unhappy where she worked.  Seeing how happy I was, she didn’t think twice about changing jobs and she celebrated her 19th year here a couple months ago.

Schrute, our cat, completes our family–he is 8 years old and is much like having a toddler in the household.  He is truly spoiled rotten and mischievous as heck!  I can’t imagine our lives without him; he provides us with endless entertainment!

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Both Yolanda and Ginna are proud Foot Levelers employees. (Schrute was let go due to insubordination).

FL: What are your hobbies? Anything else you would like me to mention?

Y: I love to travel, especially to Alaska–we’ve taken 2 cruises and once vacationed to see the start of the famous annual Iditarod Sled Dog Race.  We have also been to Las Vegas and although we are not much for gambling we have enjoyed many of the shows out there including Donny & Marie and Barry Manilow!  We have friends and family in California, and San Francisco is another of our favorite long distance trips.  We also enjoy long weekends to Gatlinburg/Pigeon Forge and Williamsburg/Virgina Beach!  In addition to traveling, I enjoy silly games like Candy Crush, watching movies, and TV.

Happy 25th, “Yo”–here’s hoping for many more!

Happy 29th, Mary!

Mary celebrates her 29th today!

mary-patsel

Twenty-nine years ago today Mary Patsel joined the Foot Levelers team. Today she is our Trainer/Team Leader in Customer Service and, other than our CEO, is Foot Levelers’ longest serving employee.

Mary is incredibly knowledgeable about company history and the ins and outs of our products. When newbies have a question (or heck, non-newbies too), nine times out of 10 Mary has the answer.

Please join us in congratulating Mary and get to know her here! 

Q: What’s your role at Foot Levelers? Over the years, what other positions have you held?

“I’m the Trainer/Team Leader now, but I started as a Customer Service Representative. Over the years I’ve been the Customer Service Supervisor, Outbound Team Leader; I’ve also worked in Accounting, Credit, and Customer Relations.”

Mary Patsel and Kent

Kent Greenawalt and Mary Patsel today on Mary’s 29th anniversary!

Q: What’s it like to look back on 29 years with Foot Levelers?

“It seems like only yesterday first I walked into Customer Service and heard the phones ringing. I love teaching and watching new people learn the products and get excited about coming to work. What do I love about my job? The fact that we’re helping people from all over the world achieve a better quality of life. Also, the people who work here—without a doubt, the best anywhere. I feel so blessed to be part of this company and to continue to teach the legacy of Dr. Monte Greenawalt. I try to think positive and find the best in everyone. We’re all here together. We are a team!”

Q: What is your favorite “Foot Levelers moment”?

“So many wonderful moments. One of the best is when I celebrated 25 years and was given my beautiful Cartier watch compliments of Foot Levelers!”

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Mary with Doris (left). Doris is Foot Levelers’ second longest serving employee, after Mary–but not by much! Doris celebrates her own 29th anniversary with us in June.

Q: When you think back on all the doctors and patients you’ve helped over the years, is particular experience that stands out?

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Mary on the right at the groundbreaking of Foot Levelers’ new wing in 2002.

“I’ve seen and heard so many cases that had great endings that it’s hard to pick one, but I remember a little boy only 8 years old who loved to play basketball but could never play the whole game because his arches were so flat that his knees would start to hurt. He would have to stop playing before half of the game was over.  This really made him sad and depressed, so his parents took him to see a Chiropractor, he started to get regular adjustments, and was soon he was scanned for orthotics.  Within weeks his knees stopped hurting and he was able to play the whole game.     This little boy sent me a letter thanking us for making his orthotics and telling us how much better he feels and that we have changed his life forever!  I was in tears!”

Thanks, Mary, for 29 wonderful years of service!

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Mary on St. Patty’s Day in 2010 (we couldn’t resist!)

Breaktime Bliss

Our team works hard to build the world’s best custom-made orthotics, but like our CEO is fond of saying, “If you wear out your body, where are you going to live?” That’s why Foot Levelers offers our employees an on-site gym, free access to a personal trainer twice a week, and free, 100% employer-covered health insurance. Today, we welcomed a team of masseuses from Daniel’s Institute of Massage for a little break-time R&R! Many thanks to these talented professionals and a big shout-out to Foot Levelers’ People Department for bringing them in!

 

 

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