Patient Communication ToolboxPatient Communication Toolbox

Do you have patients who LOVE their orthotics or are ready for a new pair? We created this toolkit to help build your practice and to provide you with several resources to reach out to patients.

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Maximizing Revenue and Your Kiosk

In these uncertain times, one thing is for certain – patients are still going to have biomechanical issues!

Foot Levelers' Brandon Matheny provides tips on how to keep orthotics going at your practice during social distancing.

Communication Tips by Dr. Brian Jensen

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Dr. Lindsay Daniels of Robbinsdale, MN talks about communicating with patients on social media and reaching out to MDs about sending patients to her practice.

SOCIAL MEDIA CONTENT

Overpronation

Suggested Copy for Social Media:

Excessive pronation (inward rolling and flattening of the feet) can cause pain throughout the body.

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Suggested Copy for Social Media:

Do you have shin splints? Let us show you how Foot Levelers Custom Orthotics can help.

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Suggested Copy for Social Media:

Foot Levelers Custom Orthotics are clinically proven to reduce back pain. They add comfort while walking or running, and are custom made specifically to your feet.

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orthotics for runners

Suggested Copy for Social Media:

Runners have very specific needs for their feet. Foot Levelers Custom Orthotics add comfort, shock absorbtion, and balance. Learn how to improve your run.

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Suggested Copy for Social Media:

Don’t let pain stop you from making your aspirations a reality. Make an appointment to get your feet scanned for Foot Levelers custom orthotics.

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Suggested Copy for Social Media:

No matter what your goals are, make sure you are supported. We provide Foot Levelers custom orthotics to help reduce pain and protect the body. Make an appointment for a foot scan today!

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Suggested Copy for Social Media:

Make sure you have comfort and support, no matter the adventure. Foot Levelers custom orthotics are made just for you, and come in several shoe types. You will love them! Give us a call to schedule your appointment.

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orthotics for runners

Suggested Copy for Social Media:

Most flip-flops are bad for your body. But Foot Levelers has the healthiest flip-flops because they come with built-in arch support, just for you! Give us a call to discuss getting your feet scanned for custom flip-flops!

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Suggested Copy for Social Media:

Love your custom orthotics? It may be time for a new pair. A new scan is not needed. Give us a call to discuss.

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Suggested Copy for Social Media:

Standing on your feet a lot can not only cause foot pain, but pain in the back and knees. Custom orthotics can help relieve the stress put on your body from prolonged standing. Call us to schedule a foot scan!

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Suggested Copy for Social Media:

This is a great look to see how collapsed arches in your feet can create pain throughout the body. The solution to collapsed arches is custom orthotics! Give us a call to schedule a foot scan.

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orthotics for runners

Suggested Copy for Social Media:

80% of people will have low back point at some point in their lives. Oftentimes imbalances in the feet are the source of low back pain. We provide Foot Levelers custom orthotics because they are research-proven to reduce low back pain by 34.5%! Call us to schedule an appointment.

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Suggested Copy for Social Media:

Have sharp pain in your heel? It could be plantar fasciitis. We offer Foot Levelers custom orthotics, which helps reduce foot pain by properly positioning the foot. Give us a call to schedule an appointment for a foot scan.

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Suggested Copy for Social Media:

Repetitive stress on the body and the way you walk can wear out your joints. Before you consider surgery we suggest trying a safe, non-invasive treatment in Foot Levelers custom orthotics. Call to schedule a foot scan!

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Suggested Copy for Social Media:

Have knee pain? The source could be from your feet. Give us a call to schedule an appointment for Foot Levelers custom orthotics. They come with a 1-year, 100% guarantee!

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orthotics for runners

Suggested Copy for Social Media:

Off-the-shelf orthotics may cause more harm then help. That’s why we recommend Foot Levelers custom orthotics. They are made for your exact needs. Call us to discuss whether Foot Levelers custom orthotics are a good option for you.

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Suggested Copy for Social Media:

Did you know that Foot Levelers Custom Orthotics are clinically proven to reduce low back pain?

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Suggested Copy for Social Media:

Find out how flat your feet are and how to correct flat feet with Foot Levelers Custom Orthotics.

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Suggested Copy for Social Media:

Your feet could be contributing to your back pain. Give us a call to get your feet scanned!

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orthotics for runners

Suggested Copy for Social Media:

An estimated 8 out of 10 people will have Low Back Pain at some point in their lives. Foot Levelers custom orthotics are PROVEN to reduce Low Back Pain. Give us a call to get your feet scanned!

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Custom orthotic flip-flops

Suggested Copy for Social Media:

Enjoy Summer even more with Foot Levelers Custom Orthotic Flip-Flops.

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Custom orthotic flip-flops

Suggested Copy for Social Media:

Enjoy Summer even more with Foot Levelers Custom Orthotic Flip-Flops.

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Suggested Copy for Social Media:

The first step to addressing tech neck is with Foot Levelers custom orthotics.

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Social Media Videos

Download these videos and upload them to your social media accounts.

Content Widget Installation Tutorial

Easily add Foot Levelers Content Widget to your website. The widget will always provide up-to-date educational content related to Foot Levelers and how feet play a crucial part to whole body health.

NEWSLETTERS, FLYERS, POSTCARDS

Newsletters

Flyers/Infographics

Postcard

Download Newsletter to share with patients

Reorder Postcard

This postcard can be downloaded and edited to put your contact information on it. If you need assistance, please email .

OUTREACH TOOLS

SAMPLE EMAIL FOR REORDERS

Hi there,

I know you are enjoying your custom orthotics, but it may be time for a new pair - or additional pairs - of Foot Levelers custom orthotics!

Since you have ordered orthotics within the past 2 years, you don’t even need to come into the office to be re-scanned and we can offer you a discount [OPTIONAL]!

Continuous use, changes in activity levels, and choice of shoe styles can affect how your custom orthotics fit. For example, dress shoes tend to be narrow and more confining than athletic shoes, so the same orthotics cannot be worn in both styles.

To place your order, we just need to discuss what type of shoe you would like to put your new pairs into.

Please give us a call, and we can start the process of getting you a new pair!

We value you as a patient and want to help you maintain a healthy, pain-free lifestyle.

Talk to you soon!

SUGGESTED BULLET POINTS FOR RE-ORDER PHONE CALL:

Hi [PATIENT NAME],

It’s [YOUR NAME] from [CLINIC NAME].

I’m checking in to see if you are ready for a new pair of orthotics.

  • According to our records, it's time for a new pair of custom orthotics
  • We also want to ensure you have support for all of your different shoe types
  • You don’t need to come in the office. We can place the reorder for you over the phone!
  • [OPTIONAL] And since you have ordered before, there’s a discount!

SUGGESTED PHONE CALL SCRIPT TO LET PATIENTS KNOW YOU ARE OPEN:

Hi there,
 
It's [YOUR NAME] from [CLINIC NAME].
 
How are you doing?
 
I'm calling to let you know we are open, and we'd like to get an appointment scheduled for you. When is a good day and time to have you in?
 
When you get here, we are going to scan your feet and discuss why custom orthotics are a good fit for you. It won't take long at all.
 
We're really looking forward to seeing you.
 
Take care.

EMAIL COPY FOR OFFICE RE-OPENING

Hi there,
 
Our office has re-opened and we are very excited to have you return for care.
 
We have taken several precautions to ensure your safety and our staff’s safety. [OPTIONAL – INSERT LINE ABOUT THE MEASURES YOU HAVE TAKEN]
 
Since it’s been a while, during your next appointment we are going to scan your feet and discuss whether custom orthotics are a good option for you. 
We are very much looking forward to seeing you soon.
 
Please give us a call to schedule an appointment.
 
Take care.
 
[PRACTICE NAME]
 
[CONTACT INFORMATION]

SAMPLE EMAIL FOR FSA

Hi there,

Did you know custom orthotics are a covered expense under most FSA plans?

Custom orthotics are a great way to invest in your health, and help reduce pain. Plus, Foot Levelers custom orthotics are very comfortable!

And don’t forget – in many cases FSA funds don’t carry over to the next year.

Give us a call today and we can make an appointment to get your feet scanned.

Yours in health,

[Contact information]

FOLLOW UP EMAIL [DID NOT PURCHASE ORTHOTICS]

Hi there,

Thank you for your recent visit!

Research shows problems in the feet can have ripple effects throughout the body, and can contribute to pain in the low back, knee, hip, andotherjoints.

Custom-made orthotics helpreduce your pain and increase your comfort. Here is a great video explaining how custom orthotics work: https://www.footlevelers.com/overview

Our patients who have ordered Foot Levelers custom orthotics have great results and long-term benefits, and we believe you will have the same experience.

Give us a call to discuss, and we can place an order for you over the phone.

We look forward to hearing from you.

 

Yours In Health,
[PRACTICE NAME]

CASTING KIT EMAIL

Hi there,

We hope you are staying safe during these uncertain times.

We want to ensure you have foundational support during this time of social distancing.

An option we discussed during your visit is Foot Levelers custom orthotics. Balancing your feet helps reduce pain throughout your body, while also making your footwear more comfortable.

In most circumstances custom orthotics require a visit to the office. However, we have another option for you to consider which is as easy as stepping in a foam box. You can do this from home, and it’s very easy!

Please give us a call to discuss this.

We believe you will benefit greatly by having custom support.


Take care.
[PRACTICE NAME]

PATIENT LIST: 
Patients staying away because of social distancing? A patient list provides you with the patients who have ordered orthotics in the past 2 years. It's a great way to place Reorders without patients needing to come in! 
or call us! 800.553.4860
Tip: Did you know you can place Reorders through the Kiosk software?
Watch this video to learn how!