Patient Communication Toolbox
Do you have patients who LOVE their orthotics or are ready for a new pair? We created this toolkit to help build your practice and to provide you with several resources to reach out to patients.
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Maximizing Revenue and Your Kiosk
In these uncertain times, one thing is for certain – patients are still going to have biomechanical issues!
Foot Levelers' Brandon Matheny provides tips on how to keep orthotics going at your practice during social distancing.
Communication Tips by Dr. Brian Jensen
Dr. Lindsay Daniels of Robbinsdale, MN talks about communicating with patients on social media and reaching out to MDs about sending patients to her practice.
SAMPLE EMAIL FOR REORDERS
I know you are enjoying your custom orthotics, but it may be time for a new pair - or additional pairs - of Foot Levelers custom orthotics!
Since you have ordered orthotics within the past 2 years, you don’t even need to come into the office to be re-scanned and we can offer you a discount [OPTIONAL]!
Continuous use, changes in activity levels, and choice of shoe styles can affect how your custom orthotics fit. For example, dress shoes tend to be narrow and more confining than athletic shoes, so the same orthotics cannot be worn in both styles.
To place your order, we just need to discuss what type of shoe you would like to put your new pairs into.
Please give us a call, and we can start the process of getting you a new pair!
We value you as a patient and want to help you maintain a healthy, pain-free lifestyle.
Talk to you soon!
SUGGESTED BULLET POINTS FOR RE-ORDER PHONE CALL:
Hi [PATIENT NAME],
It’s [YOUR NAME] from [CLINIC NAME].
I’m checking in to see if you are ready for a new pair of orthotics.
- According to our records, it's time for a new pair of custom orthotics
- We also want to ensure you have support for all of your different shoe types
- You don’t need to come in the office. We can place the reorder for you over the phone!
- [OPTIONAL] And since you have ordered before, there’s a discount!
SUGGESTED PHONE CALL SCRIPT TO LET PATIENTS KNOW YOU ARE OPEN:
EMAIL COPY FOR OFFICE RE-OPENING
SAMPLE EMAIL FOR FSA
Did you know custom orthotics are a covered expense under most FSA plans?
Custom orthotics are a great way to invest in your health, and help reduce pain. Plus, Foot Levelers custom orthotics are very comfortable!
And don’t forget – in many cases FSA funds don’t carry over to the next year.
Give us a call today and we can make an appointment to get your feet scanned.
Yours in health,
FOLLOW UP EMAIL [DID NOT PURCHASE ORTHOTICS]
Thank you for your recent visit!
Research shows problems in the feet can have ripple effects throughout the body, and can contribute to pain in the low back, knee, hip, andotherjoints.
Custom-made orthotics helpreduce your pain and increase your comfort. Here is a great video explaining how custom orthotics work: https://www.footlevelers.com/overview
Our patients who have ordered Foot Levelers custom orthotics have great results and long-term benefits, and we believe you will have the same experience.
Give us a call to discuss, and we can place an order for you over the phone.
We look forward to hearing from you.
Yours In Health,
CASTING KIT EMAIL
We hope you are staying safe during these uncertain times.
We want to ensure you have foundational support during this time of social distancing.
An option we discussed during your visit is Foot Levelers custom orthotics. Balancing your feet helps reduce pain throughout your body, while also making your footwear more comfortable.
In most circumstances custom orthotics require a visit to the office. However, we have another option for you to consider which is as easy as stepping in a foam box. You can do this from home, and it’s very easy!
Please give us a call to discuss this.
We believe you will benefit greatly by having custom support.
Watch this video to learn how!